Privacy Policy

D.J.M Electrical Services ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect when you use djmelectricalservices.co.uk (the "Website"), how we use it, who we share it with, and what rights you have.

1. Who we are

D.J.M Electrical Services is a domestic, commercial, and industrial electrical contracting business based in Hastings, East Sussex, and the surrounding areas.

2. What information we collect

We collect information you give us directly through the Website, including:

• Quote requests: name, email address, phone number, and details of the electrical work requested.
• Contact form: name, email address, phone number, and your message.
• Reviews: name, star rating, and the content of any review you submit.

We do not knowingly collect any special category data (e.g. health or financial information) through these forms. We do not use tracking cookies or analytics that identify you personally on this Website.

3. How we use your information

• To respond to quote requests and enquiries
• To arrange, carry out, and follow up on electrical work
• To publish reviews on the Website (with your name, unless you ask us not to)
• To keep records for accounting, certification, and legal compliance (e.g. BS 7671 documentation)
• To improve our services and Website

4. Our legal basis for processing

We process your personal data under the UK GDPR on the following bases:

• Consent — when you submit a form or leave a review, you consent to us using your details to respond to you or publish your review.
• Contract — where we need your details to quote for, arrange, or carry out electrical work you've asked us to do.
• Legitimate interests — to run and improve our business, respond to enquiries, and maintain accurate business records.
• Legal obligation — where we are required to retain certification and safety records under electrical industry regulations.

5. Who we share your information with

We use the following third-party services to run this Website. Each acts as a data processor on our behalf:

• Supabase — hosts the database and storage that holds form submissions, review content, and job photos (hosted in the EU, Ireland).
• Resend — sends email notifications when a quote request, contact message, or review is submitted.
• Ethernet Servers — our website hosting provider (cPanel).

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with trades, suppliers, or subcontractors where necessary to complete work you've instructed, and with regulatory bodies where required by law.

6. How long we keep your information

• Quote and contact enquiries that don't lead to work: retained for up to 12 months, then deleted.
• Customer and job records (including certification and test results): retained for a minimum of 6 years in line with electrical industry and accounting requirements.
• Reviews: retained on the Website until you ask us to remove them.

7. Your rights

Under UK GDPR, you have the right to access, correct, or delete the personal data we hold about you, restrict or object to how we use it, request it in a portable format, and withdraw consent at any time (for example, asking us to remove a published review).

To exercise any of these rights, contact us at djmelectricalservice@gmail.com or call 07958 101150. We will respond within one month.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take reasonable technical and organisational measures to protect your personal data, including secure database access controls and encrypted connections (HTTPS) on the Website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's privacy

This Website is not directed at children, and we do not knowingly collect personal data from anyone under 16.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact us

If you have any questions about this policy or how we handle your data, please get in touch: